Privacy Policy

At Flixtro IPTV, we prioritize safeguarding your private details and respecting your privacy. For any concerns or questions about our data protection policies or how we manage your personal information, please don't hesitate to contact us. contact us via WhatsApp.

1. Data We Collect

We gather personal details that you willingly share when signing up for our IPTV service, showing interest in learning about our offerings, or getting in touch with us.

We obtain the subsequent personal information:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The data we gather or receive is utilized for these purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your information based on the following lawful reasons:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Personal information is kept only as long as needed for the purposes described in this privacy policy, except when legal mandates such as tax or accounting necessitate a longer retention period.

5. Cookies & Tracking Technologies

We might use cookies and comparable tracking tools to access or save information. These are primarily functional cookies necessary for the website and client area to function correctly, and we avoid using intrusive tracking cookies for advertising.

6. Third-Party Services

We might disclose your information to third-party vendors, service providers, or agents who perform services for us or on our behalf, requiring access to this data to fulfill their duties. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and organizational security measures have been implemented by us to protect the security of any personal information we process. Nevertheless, remember that we cannot guarantee the internet’s absolute security.

8. Your Data Protection Rights

Based on your location, you might possess the following rights concerning your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To enforce these rights, please contact us via WhatsApp.

9. Children’s Privacy

The use of our service is restricted to those aged 18 and above. We do not intentionally collect personal details from users under 18.

10. Contact Us

For any inquiries or feedback regarding this policy, kindly contact us via WhatsApp.