Refund Policy

Our Commitment to You

At Flixtro IPTV, we are committed to delivering top-quality IPTV subscriptions. Our refund policy specifies situations where reimbursements may be issued, maintaining transparency and fairness for all users.

Refund Eligibility

You could qualify for a complete or partial reimbursement in these cases:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To apply for a refund, adhere to these instructions:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

You'll get email updates throughout the process. Responses could take more time during weekends or public holidays.

Exceptions (When Refunds Are Not Provided)

The following cases are not eligible for refunds:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Approved refunds are handled within 3 working days, but the money may appear in your account within 5-10 business days, depending on your financial institution.

Typically, we don't offer refunds for changed decisions after the first 7 days. We recommend examining our features and clarifying any doubts before signing up.

Your subscriptions automatically renew. Should you miss canceling before the renewal date, reach out to us right away. Refunds for renewals are evaluated individually.